Koumbit provides different maintenance packages based on the level of urgency and frequency of interventions. The level of urgency varies for different services.
For example, an organization that depends heavily on the Internet would want any breakdown to be fixed immediately, even if it's in the middle of the night. But for another organization, it could wait until the next morning.
Urgent monitoring
- Coverage: 24 hours a day, 7 days a week1
- Diagnostic of the problem within an hour
- Security updates applied within 24 hours
- Major version upgrades ''not-included''2
- Monthly contracts
Standard monitoring
- Coverage: during office hours4, from 9am to 5pm, Monday to Friday (except holidays)
- Diagnostic of the problem within 24 hours
- Security updates applied within 7 days
- Major version upgrades ''not-included''2
- Monthly contracts:
1 For our urgent services we give you cellphone number reachable any time.
2 Examples of major version upgrades include upgrading Debian to the next stable version (8 (Jessie) to 9 (Stretch), for example) or upgrading PHP from version 5.6 to PHP version 8.1. Because each upgrade presents its own challenges, each must be evaluated in separate estimates.
3 All extra interventions will be charged $132/hour
4 Planned interventions outside of office hours will be charged at $165/hour, or $198/h for emergencies.
