If a customer's payment exceeds the amount of the invoice issued by Koumbit, a customer can request that this money be used to pay a future invoice, or be refunded.
Koumbit will notify the customer of the situation.
If the customer and Koumbit agree that a product or service has been overcharged, the customer may request a customer credit or refund up to two years after the initial billing for the overpaid charges.
Please note that clients are responsible for signalling contract termination with Koumbit, at least 60 days prior to the next invoice to be issued. Koumbit reserves the right to ask for proof of termination requests in explicit written communications. The client is responsible for presenting such evidence.
