Facturation
Via your online bank account
Online
PayPal
Interac e-transfer
Bank transfer...
If a customer's payment exceeds the amount of the invoice issued by Koumbit, a...
Koumbit hosting and other services are non-refundable after product activation...
Invoices for hosting services are produced on the first day of access to said...
We unfortunately cannot provide invoices covering a time period inferior to the...
Invoices must be payed in one transfer, with invoice ID and client name clearly...
Configuration
Your email addresses are managed via the interface for your hosting account....
Create a vacation responder or an automated message, using Roundcube.
Go to...
You can check your emails online (instead of using a program like Thunderbird...
You can check your emails in two ways: via the web interface, or with a mail...
The following tips will help you fix the majority of email problems.
1....
Recent versions of Wordpress, NextCloud, Drupal, Joomla, Moodle, and Spip work...
If you have email issues and get in touch with Koumbit, it is very likely you...
We use certain mechanisms in order to help emails sent from your domains to get...
If you use an external DNS manager, you may want to add an MX record to use...
Context
Since September 22, 2023, Quebec-based organizations must apply...
This procedure applies whether you want to migrate a mailbox from an external...
Fichiers et bases de données
The AlternC interface makes it easy to create ftp accounts and securely*1...
If you want to install Wordpress, Drupal, or another content management system...
Listes d'envois
Your hosting package allows you to create and manage mailing lists.
The...
A little-known feature of Mailman means that once a message reaches a certain...
It is not currently possible to add a subdomain to an email address for a...
Incidents
There are many possible sources of a problem with receiving emails.
The first...
Does your web browser (for example, Firefox or Chromium) show an error message...
We limit the number of simultaneous connections to our IMAP, IMAPS, POP3, and...
Some emails don't reach my GMail, Outlook, Yahoo, etc.
On AlternC, you...
Hébergement autogéré
The administration of your hosting account is done through the AlternC...
The following are the quotas for our shared hosting accounts.
Plan
Disk...
The current version of WordPress works great on our shared hosting service. It...
To consult the eligibility criteria list and to know how to proceed with your...
It's possible to have a secure connection to a site hosted in your self-managed...
It is possible de modify certain PHP parameters using directives inside an "....
Create a folder into which the backups will be saved, such as "backups"
Add an...
There are two ways to do the restoration of a MySQL database for the self-...
Getting Ready
Before you can add a domain in your AlternC control panel, you...
Créer un filtre de courriels avec Roundcube.
Cette procédure est très...
It is possible to change the PHP version of a sub-domain towards a more up to...
A web site is generally formed of two types of data:
files
database
Thus, a...
If your website uses a Content Management System such as Drupal or WordPress,...
The following article will explain how to install NextCloud on your self...
You may sometimes need to add a TXT type DNS entry (so a text value as an...
Hébergement Aegir
The Aegir web interface can be used, if you're a client of that service, to do...
Once logged in to the aegir web interface, you can add a site if you're not...
To use git, the site needs to be created with details in the section "Deploy...
Analytiques Matomo
Matomo (previously Piwik) is a tool for doing visit tracking and analysis for...
It is possible to configure Matomo to generate and send automatic e-mail...
If you would like to keep an archive of the raw visit logs for yourself, it is...
Attaques de déni de service distribuée
Distributed Denial of Service Attacks (often referred to as DDoS in short) have...
Concretely, you may notice that your website is offline and that access to...
Make sure to regularly update your online applications (websites and other...
